When unexpected events occur during travel, having the right insurance coverage can provide peace of mind and financial protection. Aon Travel is a leading provider of travel insurance, offering a range of policies to suit different needs and budgets. If you need to file a claim with Aon Travel, it's essential to understand the process to ensure a smooth and efficient experience. In this step-by-step guide, we'll walk you through the process of filing a claim with Aon Travel.
Pre-Claim Preparation
Before filing a claim, it’s crucial to have all the necessary documents and information ready. This includes your policy number, travel itinerary, and any relevant receipts or invoices. Make sure you have a copy of your policy documents, as you’ll need to refer to them during the claims process. If you’re unsure about what’s covered under your policy, review your policy terms and conditions to understand the scope of your coverage.
Gathering Required Documents
To file a claim, you’ll need to provide Aon Travel with various documents, including:
- Completed claim form
- Copy of your policy documents
- Travel itinerary
- Receipts or invoices for expenses incurred
- Medical reports or certificates (if applicable)
- Police reports or incident reports (if applicable)
It’s essential to keep all original documents, as you may need to provide them to Aon Travel during the claims process. Make sure you have electronic copies of all documents, as you’ll need to upload them to the Aon Travel website or email them to the claims team.
Filing a Claim
To file a claim with Aon Travel, follow these steps:
- Log in to the Aon Travel website and navigate to the claims section
- Download and complete the claim form, ensuring you provide all required information
- Attach all supporting documents, including receipts, invoices, and medical reports
- Upload your claim form and supporting documents to the Aon Travel website or email them to the claims team
- Wait for acknowledgement from Aon Travel, which will typically be sent via email
It’s crucial to submit your claim as soon as possible, as delays can affect the processing time. Aon Travel aims to process claims within 10-15 working days, but this may vary depending on the complexity of the claim.
Tracking Your Claim
Once you’ve submitted your claim, you can track its progress online or by contacting the Aon Travel claims team. You’ll be provided with a claim reference number, which you can use to check the status of your claim. Aon Travel will keep you informed about the progress of your claim, and you’ll receive updates via email or phone.
| Claim Status | Description |
|---|---|
| Pending | Claim has been received and is being reviewed |
| In Progress | Claim is being processed, and additional information may be required |
| Approved | Claim has been approved, and payment will be made |
| Declined | Claim has been declined, and reasons will be provided |
Claim Settlement and Payment
Once your claim has been approved, Aon Travel will process the payment as soon as possible. You can expect to receive payment within 5-10 working days of the claim being approved. Payment will be made via electronic funds transfer or cheque, depending on your preference.
Disputing a Claim Decision
If you’re not satisfied with the outcome of your claim, you can dispute the decision by contacting the Aon Travel claims team. You’ll need to provide additional information to support your dispute, and Aon Travel will review your claim again. If you’re still not satisfied, you can escalate the matter to the Aon Travel complaints team.
What is the time limit for filing a claim with Aon Travel?
+You should file a claim with Aon Travel as soon as possible, but no later than 30 days from the date of the incident. Delays can affect the processing time and may result in your claim being declined.
Can I file a claim online or do I need to contact the Aon Travel claims team?
+You can file a claim online through the Aon Travel website or contact the claims team via phone or email. It’s recommended to submit your claim online to ensure faster processing times.
How long does it take for Aon Travel to process a claim?
+Aon Travel aims to process claims within 10-15 working days, but this may vary depending on the complexity of the claim. You can track the progress of your claim online or by contacting the claims team.
