Aon Dc, a leading provider of defined contribution pension plans, offers comprehensive customer care support to its clients and plan participants. The company's customer care services are designed to provide assistance with plan administration, investment management, and retirement planning. Aon Dc's customer care team is available to help with a wide range of issues, from answering general questions about the plan to providing detailed information about investment options and retirement benefits.
Multi-Channel Support
Aon Dc provides customer care support through multiple channels, including phone, email, and online portals. Plan participants can access their account information and perform various transactions online, such as changing investment options, updating beneficiary information, and viewing account balances. The company’s website also features a range of educational resources and tools, including retirement planning calculators, investment guides, and FAQs. For more complex issues, plan participants can contact Aon Dc’s customer care team directly by phone or email, where they can speak with a knowledgeable representative who can provide personalized assistance.
Personalized Support
Aon Dc’s customer care team is trained to provide personalized support to plan participants. The team is equipped to handle a wide range of issues, from answering general questions about the plan to providing detailed information about investment options and retirement benefits. Plan participants can expect to receive prompt and courteous service, with most inquiries resolved on the first call. Aon Dc’s customer care team is also available to provide support with more complex issues, such as retirement planning and investment management. The team can help plan participants develop a personalized retirement plan, including selecting investment options and creating a sustainable income stream in retirement.
| Support Channel | Availability |
|---|---|
| Phone | Monday - Friday, 8am - 8pm ET |
| 24/7, with responses typically provided within 24 hours | |
| Online Portal | 24/7, with secure access to account information and transactions |
Investment Support
Aon Dc’s customer care team is also equipped to provide support with investment-related issues. The team can help plan participants understand the investment options available under the plan, including the risks and potential returns associated with each option. Plan participants can also receive guidance on how to create a diversified investment portfolio and how to manage their investments over time. For plan sponsors, Aon Dc’s investment support services can help with investment menu design, manager selection, and ongoing monitoring and evaluation of investment options.
Retirement Planning Support
Aon Dc’s customer care team can also provide support with retirement planning. The team can help plan participants develop a personalized retirement plan, including estimating retirement income needs, creating a sustainable income stream in retirement, and selecting investment options to help achieve retirement goals. Plan participants can also receive guidance on how to manage their retirement accounts, including how to take required minimum distributions and how to manage taxes in retirement. Aon Dc’s retirement planning support services can help plan participants achieve a more secure and sustainable retirement.
- Retirement income planning
- Investment management
- Plan administration support
- Education and guidance on plan features and benefits
What types of support does Aon Dc’s customer care team provide?
+Aon Dc’s customer care team provides support with plan administration, investment management, and retirement planning. The team can help with a wide range of issues, from answering general questions about the plan to providing detailed information about investment options and retirement benefits.
How can I contact Aon Dc’s customer care team?
+You can contact Aon Dc’s customer care team by phone, email, or through the online portal. The team is available to provide support Monday - Friday, 8am - 8pm ET, and responses to email inquiries are typically provided within 24 hours.
What types of investment support does Aon Dc’s customer care team provide?
+Aon Dc’s customer care team can provide support with investment-related issues, including helping plan participants understand the investment options available under the plan, creating a diversified investment portfolio, and managing investments over time.
