Aon Affinity is a leading provider of insurance and risk management solutions for various industries, including non-profits, associations, and small businesses. The company offers a range of products and services designed to help clients manage risk and protect their assets. For individuals or organizations seeking assistance with Aon Affinity products or services, there are several help contacts available. These resources can provide valuable support and guidance on everything from policy administration to claims handling.
Overview of Aon Affinity Help Contacts
Aon Affinity has established a comprehensive support system to ensure that clients have access to the help they need, when they need it. This includes a variety of contact methods, such as phone, email, and online portals. By providing multiple channels of communication, Aon Affinity aims to make it easy for clients to get in touch with representatives who can address their questions, concerns, or issues. Whether it’s a query about policy coverage, a request for a certificate of insurance, or assistance with filing a claim, Aon Affinity’s help contacts are equipped to provide timely and effective support.
Aon Affinity Customer Service
The Aon Affinity customer service team is a primary point of contact for clients seeking general information or assistance with their policies. This team can be reached by phone or email and is available to answer questions, provide policy documents, and offer guidance on policy administration. For more complex issues or those requiring specialized expertise, such as claims handling or risk management consulting, clients may be directed to specific departments or specialists within Aon Affinity.
| Contact Method | Description |
|---|---|
| Phone | 1-800-433-0385 (available Monday - Friday, 8am - 6pm ET) |
| customer.service@aon.com | |
| Online Portal | Aon Affinity's client portal, where policyholders can access their account information, view policy documents, and submit requests or claims. |
Aon Affinity Claims Department
For clients who need to file a claim, Aon Affinity’s claims department is dedicated to providing professional and courteous service. This team works closely with clients to gather necessary information, assess damages or losses, and facilitate the claims process. The goal is to resolve claims as quickly and fairly as possible, minimizing disruption to the client’s operations.
Claims can be reported via phone, email, or through the online portal. It's crucial to notify Aon Affinity promptly in the event of a claim to ensure timely processing and to comply with policy terms.
| Claim Type | Contact Information |
|---|---|
| Property Damage | 1-877-699-6877 or propertyclaims@aon.com |
| Liability | 1-877-699-6877 or liabilityclaims@aon.com |
| Workers' Compensation | 1-877-967-5248 or workerscompclaims@aon.com |
Additional Resources
Beyond the direct help contacts, Aon Affinity also offers various resources and tools designed to support clients in managing their risks and insurance programs. These include educational materials, such as guides and webinars, on topics like risk management best practices, regulatory compliance, and insurance market trends. Additionally, Aon Affinity’s website features a section dedicated to frequently asked questions (FAQs), which can provide quick answers to common queries about policies, claims, and other insurance-related matters.
What is the process for filing a claim with Aon Affinity?
+To file a claim, contact Aon Affinity's claims department directly via phone or email. Provide as much detail as possible about the incident, including the date, location, and a description of what happened. You will also need to provide your policy number and any other relevant information requested by the claims representative.
How do I access my policy documents and account information online?
+Visit Aon Affinity's website and log in to the client portal using your username and password. If you are a first-time user, you will need to register for an account. Once logged in, you can view your policy documents, account balance, and other relevant information. You can also submit requests or claims through the portal.
In conclusion, Aon Affinity’s help contacts and resources are designed to provide comprehensive support to clients, ensuring they can effectively manage their insurance programs and respond to any issues that may arise. By offering multiple contact methods and a wealth of informational resources, Aon Affinity demonstrates its commitment to delivering exceptional service and support to its clients.
